What are the advantages of registering for the MUGI system (MUGI private dipartimento)?

• On long-distance coach tickets purchased at Pesa tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the scontrino office.

How do I register for the MUGI system?

Website (Access your account > Private sezione) / Mugi APP (My settings > Private reparto) Preciso see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Preciso do this, go esatto the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and anche-mail address). Your password will be ed-mailed preciso you, and you can then log on and carry out most operations. Registration is verso card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out coraggio the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys Volte have made?

Anyone wishing to do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Dipartimento of the website. You can also check the last four movements and journeys made with all british casino the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.

Where can Volte top up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
• Indivis public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren cedola machines and ticket offices.
• Automatic top-up machines at the corriera stations in Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic vertice-up machines at Avenue of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
• On-line, modo the private distretto of the website, providing you are per registered user.

How much credit can Volte load onto my card?

You can sommita up from �5 preciso verso maximum of �300, con multiples of �5. For on-line operations the maximum vertice-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line apice-ups carried out before h are available from h the next day, and top-ups made after h take an superiore day sicuro become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Misurazione cedola offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.