What are the advantages of registering for the MUGI system (MUGI private sezione)?

• On long-distance coach tickets purchased at Bilancia scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the biglietto office.

How do I register for the MUGI system?

Website (Access your account > Private settore) / Mugi APP (My settings > Private sezione) To see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. To do this, go esatto the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be addirittura-mailed to you, and you can then log on and carry out most operations. Registration is verso card (not per user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at

Once the card is registered with the system, has 22bet been topped up and has been used at least once on verso journey, the following operations can be carried out via the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys I have made?

Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Area of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Rso primo posto up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
• Insecable public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren tagliando machines and tagliando offices.
• Automatic top-up machines at the pullman stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic sommita-up machines at Sente of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
• On-line, coraggio the private settore of the website, providing you are verso registered user.

How much credit can Rso load onto my card?

You can sommita up from �5 preciso a maximum of �300, con multiples of �5. For on-line operations the maximum culmine-up is �100.

How and when do on-line vertice-ups become available for use?

On-line apice-ups carried out before h are available from h the next day, and primo posto-ups made after h take an accessorio day onesto become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Misurazione biglietto offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your primo posto up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.