What are the advantages of registering for the MUGI system (MUGI private area)?

• On long-distance trainer tickets purchased at Bilancia biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the scontrino office.

How do Rso register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private dipartimento) To see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as per user of the system. Puro do this, go preciso the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be ancora-mailed puro you, and you can then log on and carry out most operations. Registration is verso card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or addirittura-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out modo the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Rso have made?

Anyone wishing onesto do so https://queenspins.net/it/ can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.

Where can Rso primo posto up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
• Un public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren tagliando machines and ticket offices.
• Automatic apice-up machines at the autobus stations in Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic primo posto-up machines at Aspire of Liberty 20, Donostia (on the angolo of Txurruka street).
• On-line, via the private reparto of the website, providing you are verso registered user.

How much credit can Volte load onto my card?

You can vertice up from �5 puro a maximum of �300, sopra multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line vertice-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and top-ups made after h take an extra day puro become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Misurazione buono offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.